Cold Weather Priority

Prioritising customers who are most vulnerable to cold conditions

Stay Warm Through Winter

We strive to ensure that we can deliver LPG to our customers throughout the year. In winter, demand for LPG is at its highest and should there be severe enough weather to block roads then normal delivery patters may become disrupted. At times of restricted supply, we will endeavour to ensure that the following groups do not run out of energy:

  • Those (account holder or permanent occupant of the residence) aged 75 or older
  • Those who are chronically ill or registered disabled

In addition to the above criteria, we are aware that there are other temporary extenuating circumstances which may warrant priority delivery treatment (e.g. pregnant mothers/households with children under 2 years old) and all reasonable endeavours will be taken to ensure such customers do not go without energy.

To receive this additional service, it is essential that you are on our gas “top-up” service. Using this facility, we will make every endeavour to ensure that you go into winter with an adequate stock of LPG, also identifying at an early opportunity when you might need a further delivery.

The CWP scheme is completely free to join so if you, or someone in your household is interested in joining the Cold Weather Priority Initiative then call the team on 0345 4503121 or sign up below.